automatic call distribution
What is automatic call distribution(ACD)? To handle customer queries faster, a business requires call distribution when several incoming calls must be handled in parallel. A typical example is a company’s…
VOIP
VOIP
sip and tel uri
What is SIP and Tel URI? The URI full form is Universal Resource Identifier. A resource could be anything like a document, a record, etc. This tutorial will describe two…
VOIP
What is fixed VoIP
What is Fixed VoIP, and How does a Fixed VoIP number work? VoIP stands for Voice over Internet Protocol. It is a type of telephony that uses a broadband Internet…
VOIP
what is voip
Describing what is VoIP along with Its Network Components. What is VoIP? VoIP stands for Voice Over IP. It is a relatively new communication technology that enables making and receiving…
VOIP
sip protocol fundamentals
SIP Protocol Fundamentals | SIP and VoIP. SIP full form is Session Initiation Protocol. It is a standardized protocol with its foundation in the IP neighborhood and typically uses UDP or TCP….
VOIP
sip trunking vs pri
Sip Trunking vs. PRI – Differences Before discussing sip trunking vs. PRI, we must understand that SIP trunking uses VoIP while PRI is for traditional PSTN. PRI lines were introduced after…
what is mgcp protocol
What is MGCP Protocol? The full form of MGCP is the Media Gateway Control Protocol. To understand the MGCP protocol. In this tutorial, first, we will describe the signaling and…
voip advantages and disadvantages
What are VoIP’s advantages and disadvantages? VoIP is a new communication technology that uses the legacy IP network for voice and other multimedia services. Service providers offer VoIP services via SIP…
sip trunking
What is SIP trunking? What is trunk- Sip Trunking Vs. VOIP? SIP trunking is a newer and more convenient means of communication using VOIP for a high concurrent call volume….
virtual phone number
What is a Virtual phone number? A virtual phone number is a VoIP number or Gsm subscriber phone number. It is similar to any other phone number, mobile or fixed-line…